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Vanguard 

What is Fraud?

Deception or breach of confidence to gain an unfair advantage. This can be in the form of an act, omission, or concealment.

Who is the typical fraudster?

Research indicates that the typical corporate fraudster is: Male, well-liked and respected, greedy, has pressing financial need e.g. has a gambling or drug problem, college educated, close relationship with suppliers, and hardworking. Other research indicates that women over age 45 are most likely to commit inter-office fraud and embezzlement in hospitals (HFMA, 2007).

Who can commit fraud in a business setting?

In our setting, a fraud can be committed by a number of different entities: an individual within our client’s organization; an individual within the vendor’s organization, or by the supplier itself.

How can fraud be committed by someone in our Client’s organization?

There are many different methods that can be used to siphon money within an Accounts Payable department. Some of the more common instances: a clerk or purchasing agent can use a personal social security number as a “Vendor Number” and submit invoices to be paid; The employee can alter a returned check to be payable to himself; Business checks can be stolen and written out to someone posing as a vendor (in which case, there would be no Purchase Order to back up that transaction).

How can fraud be committed by someone in a Vendor’s organization?

A vendor representative makes contact with the Accounts Payable area of a business and explains that the supplier's address and banking information have changed. The fraudster requests that all future payments for this supplier be sent to this new bank account and/or mailing address.

How can a vendor/supplier be fraudulent?

A valid vendor may have gone out of business officially, yet is still billing the client as if they were still providing a service. A vendor “representative” with fake credentials and materials can present themselves to the client. Business “identity theft”; not shipping the correct products; not issuing credits for returned products; charging more than the contracted rates; being completely “fake”, charging inflated freight fees; billing incorrectly for taxable items, then retaining the difference and so on.

What types of information can show a higher risk of fraud?

Some examples of high risk indicators are: Mismatched address/phone/Federal Tax ID#, Fed. Tax ID matches a different business name, Business owner on OFAC list, Phone number is actually a pager, business address is residential, company is listed as no longer in business, remit-to address is a prison, business is on the Secretary of State’s disallowed list.

What happens if a vendor falls into the high risk category?

At the time of setup Global Edge will partner with our client to determine what action should be taken relative to maintaining the ongoing relationship.  Some conditions may warrant seeking another supplier while others are less serious and allow for continued business opportunities.

How would Global Edge deal with transactions that are determined (after the fact) to be fraudulent?

Using our MicroScan technology, Global Edge can perform a recovery audit on the vendor in question, and all of your transactions with that vendor within the previous 36 months. Any funds recovered from the audit would be subject to a contingency fee.

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Vendor ePay 

How long does it take for a payment to be processed?

Typically, transactions will be processed and available in your vendors’ accounts within 4-5 business days.

What if some of my vendors don’t want to get their payments electronically? What do I do with one-time vendors?

You will have complete control over payments, just as you do now. Our goal at Global Edge is to simplify your Accounts Payable process. If that is best accomplished by still remitting manual payments to some vendors that is definitely acceptable. There are no penalties.

How do we track a payment that has been made?

Through Global Edge's Solution Gateway, you and your vendors will be able to easily access a variety of reports and transactions:

Origination Report – lists all transactions within a specified date range


Receives Report – lists everything that has been pulled into the process


Deposit Detail – everything that has been processed and deposited

    We want to change the date that a vendor is paid. How do we do that?
    Our banking information has changed. How do I update the system?

    Our Solutions Gateway is your direct access to the entire Global EDGE suite of solutions. Using your User ID and Password, you can view or modify information and contracts, pull reports, review statistics, and even conduct real-time audits on your account.

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    Guardian Credentialing 

    Should I authenticate all vendors and credential all on-site representatives?

    To protect your facility, your employees, and your patients, both your vendors and representatives should be authenticated. For the vendor, authenticating means that Global EDGE will verify the validity of the vendor and the information they have provided to you. You will be assured that the vendor is established and truly in business, complete with a risk score and evaluation. For the representatives, you need to know that each person who enters your facility is trained properly and has the personal qualifications, including health certifications, necessary to protect your liability.

    How often should I credential my vendors?

    Because 7% of all businesses change their information or affiliations annually, having them re-qualify each year will ensure the accuracy of your information within your Vendor Master File, as well as an updated check on the status of your vendors.

    What is the cost to authenticate my vendors?

    The cost to authenticate each vendor is included in the Global EDGE suite of services. Global Edge's fees to authenticate are among the most competitive in the industry.  In addition to demonstrating their reputation as a supplier, vendors also receive numerous benefits through the Solutions Gateway: reduced time spent researching payment status; email notifications of payments made; fewer misdirected payments and improved cash flow, and the ability to update their information via the web. Credentialing costs for individual representatives are dictated by our credentialing partner.

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